Return & Refund Policy

At NovaTech, we want customers to shop with confidence. Please review our return and refund policy before placing an order.

Return Eligibility
Customers may request a return within 14 days of receiving their order. To be eligible for a return, the item must be unused, in the same condition it was received, and in its original packaging.

Return Requests
To request a return, please contact us through our support page with your order number and a brief explanation of the issue. Returns must be approved before being shipped back.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos or videos showing the issue. We will review the case and provide a solution when eligible.

Non-Returnable Items
Items that are used, damaged by the customer, missing original packaging, or returned without approval may not qualify for a refund.

Refunds
Once a return is received and inspected, we will notify you if the refund is approved. Approved refunds will be processed back to the original payment method.

Shipping Costs
Original shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect item. Customers may be responsible for return shipping costs.

Order Cancellations
Orders may only be cancelled before they are processed or shipped. Once an order has been processed, cancellation may not be possible.